Simple pricing. Everything included.
One price per location, based on the size of your service. Every module is included on every plan. Pay monthly and cancel any time, or pay yearly up front and save 10%.
Essential
For small services getting started.
+ VAT, billed monthly. Cancel any time.
- Every module included
- Your own private, branded system
- 5 AI readiness reviews a month
- 5 AI feedback action plans a month
- 10 AI incident reviews, letters and report summaries a month
- 50 “Ask your system” questions a month
- Email support
Professional
For established services that want more AI help.
+ VAT, billed monthly. Cancel any time.
- Every module included
- Your own private, branded system
- 10 AI readiness reviews a month
- 10 AI feedback action plans a month
- 15 AI incident reviews, letters and report summaries a month
- 100 “Ask your system” questions a month
- Email support
Premium
For larger services.
+ VAT, billed monthly. Cancel any time.
- Everything in Professional
- 30 AI readiness reviews a month
- 30 AI feedback action plans a month
- 40 AI incident reviews, letters and report summaries a month
- 250 “Ask your system” questions a month
- Priority support
- Priority help bringing your existing records across
- 30% off any new products Loup launches, such as rota and scheduling
Prices exclude VAT. Invoices are issued by Loup.
Which plan fits your service?
Each plan covers one location up to this size. If any one number is over, you need the next plan. The same sizes apply whether you're regulated by CQC, Ofsted, CIW, the Care Inspectorate or RQIA.
| Type of service | Essential | Professional | Premium |
|---|---|---|---|
| Domiciliary care (home care) CQC, CIW, Care Inspectorate, RQIA | Up to 15 active clients and up to 20 staff | Up to 40 active clients and up to 50 staff | Unlimited clients and staff |
| Children’s homes Ofsted, CIW, Care Inspectorate, RQIA | Up to 3 registered beds | Up to 6 registered beds | Up to 13 registered beds |
| Residential care homes CQC, CIW, Care Inspectorate, RQIA | Up to 15 registered beds | Up to 40 registered beds | Up to 80 registered beds |
Supported living, nursing homes, supported accommodation, another type of service, or larger than Premium? Contact us for a price.
If your service grows past your plan, nothing stops working. Going over for a day or two is fine: only if you're still over after 2 days will we help you move to the right plan.
One system for every home or branch — a discount on each extra location
If you run more than one registered service, such as three children's homes or home-care branches in different towns, you pay for each location, and every location after the first is cheaper.
- Each location has its own registered manager, regulator, registration number, reports and inspection access
- Each manager only sees their own location; owners and directors see every location side by side
- Staff who work across locations are entered once
- Run Ofsted and CQC services together, each with the right wording and notification types
Compare plans
| Feature | Essential | Professional | Premium |
|---|---|---|---|
| Staff compliance & training matrix | ✓ | ✓ | ✓ |
| Supervisions, spot checks & audits | ✓ | ✓ | ✓ |
| Client / young people directory & reviews | ✓ | ✓ | ✓ |
| Incidents, safeguarding & communication logs | ✓ | ✓ | ✓ |
| Feedback forms & staff surveys | ✓ | ✓ | ✓ |
| Calendar, tasks & documents | ✓ | ✓ | ✓ |
| Your branding & private database | ✓ | ✓ | ✓ |
| Read-only access for inspectors, with full access record | ✓ | ✓ | ✓ |
| Two-step login, encrypted off-site backups, full data export | ✓ | ✓ | ✓ |
| Import staff and training from spreadsheets | ✓ | ✓ | ✓ |
| AI readiness reviews / month | 5 | 10 | 30 |
| AI feedback action plans / month | 5 | 10 | 30 |
| AI incident reviews, complaint letters and report summaries / month | 10 | 15 | 40 |
| “Ask your system” questions / month | 50 | 100 | 250 |
| Support | Priority | ||
| New features added to the Loup system | Included | Included | Included |
| New Loup products as they launch, such as rota and scheduling | Full price | Full price | 30% off |
Running several services or a larger group? Talk to us about a tailored plan.
Pricing questions
Is there a setup fee?
No. Your private system is created and configured as part of your plan.
How do I pay?
By debit or credit card through Stripe, our secure payment provider. Card details never reach our servers. Invoices are issued by Loup and emailed to you.
How do you count the size of my service?
For home care, it's the people you currently support and your current staff at each location. People who have left don't count. Your plan needs to cover both numbers: for example, 16 clients and 10 staff needs Professional, because 16 clients is more than Essential covers. Premium has no limit on clients or staff. For children's homes and care homes, it's the number of registered beds on your registration certificate. If you grow past your plan, nothing stops working. Short spells over are fine: only if you're still over after 2 days in a row will we help you move to the right plan.
We run a different type of service. Can we use Loup?
Yes. Supported living, nursing homes, supported accommodation and other services are priced individually. Contact us and we'll send you a price, usually within one working day.
When does billing start?
On the day your system is ready, not the day you sign up. Setting up your system normally takes 2 to 3 working days, and you aren't charged until it's done.
Can I cancel?
On a monthly plan, yes, at any time, and you won't be charged for the next month. A yearly plan is paid up front for 12 months and can't be cancelled before the year ends; you can choose not to renew it. Either way, we'll help you export your records.
Do new features cost extra?
No. Anything new we add to the Loup system is included in your plan at no extra cost. Separate new products that Loup launches, such as a rota and scheduling system, are optional and charged on their own. Every customer can add them, and Premium customers get 30% off.
How does yearly billing work?
You pay for 12 months up front and save 10% compared with paying monthly. The plan runs for the full year and can't be cancelled or refunded part-way through. Before it renews, you can switch to monthly or choose not to renew.
What happens if we use all our AI reviews?
Everything else keeps working as normal. Your AI allowance resets at the start of each month, or you can move to Premium for a larger allowance.
See Loup working for your service
Sign up today, or talk to us first — we're happy to show you around.
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