- Go to loup.care/billing (or Settings → Manage billing).
- Enter the email address you signed up with. We'll email you a secure link — it works once, for one hour.
- The link opens Stripe's secure billing portal, where you can update your card, download invoices and change or cancel your subscription. A yearly plan can't be cancelled before the year ends; cancelling it stops it renewing.
If a payment fails we'll email you a link to update your card — your system keeps working while it's sorted. Invoices are issued by Loup.
Still stuck? Contact support or speak to your customer manager.