When your system is ready, your customer manager sends you your login page address (for example youragency.loup.care) and a temporary password.
- Open your login page and bookmark it — this is your own system, with your name and logo.
- Sign in with your email and the temporary password. You'll be asked to choose your own password straight away.
- Your system is already set up with the answers you gave when you signed up. You can change anything later in Settings.
- Next: add your office team (Users & Access), then your staff and the people you support.
Tip: for your security you're signed out after 20 minutes without activity. You'll see a warning first — click Stay signed in to carry on.
Finding your way around
- Dashboard — what needs attention today: overdue checks, expiring training, supervisions due.
- Staff — Staff directory, Staff compliance, Training matrix, Staff development (supervisions, spot checks, appraisals) and Carer audits.
- Clients (or young people for Ofsted services) — directory, care planning, audits, feedback and incidents.
- System — change log, archives, users, external access, branding and settings.
Still stuck? Contact support or speak to your customer manager.