- Go to Settings → Your data, import and billing and click ⬆ Import staff & training.
- Choose Staff list or Training dates. Click ⬇ Download a template to see the layout.
- In Excel, save your sheet as CSV UTF-8 (File → Save As).
- Choose the file. A preview shows exactly what will happen, row by row — new staff, details to fill in, and any problems such as dates that can't be read.
- Click Import. Nothing is saved until you do.
Safe to repeat: staff already in the system aren't duplicated — only their empty details are filled in. Training dates are only replaced by a newer date. Import the staff list first, then training.
Dates can be written like 31/01/2026, 31-1-26, 31 Jan 2026 or 2026-01-31.
Still stuck? Contact support or speak to your customer manager.