Your data belongs to you. A manager with full access can download everything at any time:
- Go to Settings → Your data, import and billing.
- Click ⬇ Download all our data. It may take a minute if you have many documents.
You get one zip file containing every record as a spreadsheet (opens in Excel), everything in one data file (for moving to another system), and every uploaded document. Passwords are never included.
The file contains personal and sensitive information — store it securely and delete it when you no longer need it. Downloads are recorded in the change log.
Still stuck? Contact support or speak to your customer manager.